FALL WINTER 2020 NEW ARRIVALS

Shipping & Returns

WHAT IS YOUR SHIPPING POLICY?

Orders will be processed Monday to Friday (excluding holidays) and may take up to 2 business days to process prior to shipping. The estimated time for delivery on the checkout page does not take into account these order processing days. Please add the additional 2 business days to best estimate your date of delivery.

TiA CiBANi uses UPS / DHL / USPS to ship all online orders. 

TiA CiBANi reserve the right to refuse shipping of any order.

 

WHERE DO YOU SHIP FROM?

All orders are shipped from our studio in New York.

 

DO YOU SHIP INTERNATIONALLY?

Yes! TiA CiBANi ships worldwide.

International customers are responsible for the duties and taxes required within their country. TiA CiBANi cannot estimate or cover duties or taxes on international orders. 

Please email sales@tiacibani.com if you have additional questions/concerns regarding international shipping.

 

SHIPPING RATES

U.S.

USPS Priority Mail (1-7 business days): Free with orders over $150. Otherwise, shipping cost is calculated based on destination.                       

USPS Priority Express (1-3 business days): Calculated based on destination.

 

INTERNATIONAL

DHL Express (3-5 business days): Calculated based on destination. 

 

RETURN POLICY

We accept returns on all current season items within 7 days from time of delivery. Items must be unworn and have all original packaging and tags attached. Please allow up to 5 – 7 business days for processing your refund from the date we receive your package.


Any item marked final sale is not eligible for return, exchange, or refund. All past season sales items are considered final sale.


Any current season item on promotional sale is eligible for exchange or store credit only.


Customer is responsible for return shipping.


Custom orders are not returnable.


Please ensure that returned item(s) are traceable. TiA CiBANi is not responsible for any returned packages not received.

Return Address:

Tia Cibani LLC
792 Route 35
Cross River, NY 10518

 

EXCHANGE POLICY

We will accept exchanges on all items within 14 days from time of delivery. Items must be unworn and have all original packaging and tags attached. Please allow up to 2 weeks for processing your exchange from the date we receive your package.

Customer is responsible for return shipping. 

Please ensure that returned item(s) are traceable. TiA CiBANi is not responsible for any returned packages not received.

 

FOR FURTHER QUESTION PLEASE CONTACT US

If you have any further questions that we have not answered, please email us at sales@tiacibani.com.