Refund policy

RETURN AND REFUND POLICY:

We accept returns on all current season items, even if the items are on sale, within 7 days from time of delivery. Items must be unworn and have all original packaging, including the plastic bag and tags attached. Please allow up to 5 – 7 business days for processing your refund from the date we receive your package.

Past season item(s) in our sale section are NOT eligible for a return to original payment method. We will however accept exchanges and/or store credit. 

We will NOT accept any returns of socks or tights. Swimwear returns will not be accepted if hygienic lining is removed. Custom made orders are also not returnable. 

Customer is responsible for return shipping. If asked, we will provide a return shipping label but will deduct $8 from the refund. Please email us at sales@tiacibani.com to request a return label.

Please note: We are unable to provide shipping labels for international returns.

Please ensure that returned item(s) are traceable. TiA CiBANi is not responsible for any returned packages not received.

Return Address:
Tia Creative LLC
792 Route 35
Cross River, NY 10518